eButler is owned and operated by Rich Pacific International Development Limited in at Hong Kong. The following Policy describes how we operate, how we follow the local law, how we collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals (“Personal Data”) in connection with the services available from through the application available from Google play store, Apple app store and Several Chinese Android App markets. References to the App are deemed to include derivatives thereof, including but not necessarily limited to mobile applications. By using the application, you are consenting to the collection, use, disclosure and processing of your Personal Data as described in this Terms & Policy. In addition, by using the application and web of eButler, you agree to become a member of eButler reservation service. On behalf of members will, eButler will purchase a transportation service with including drivers from rental car companies or other third party service provider. All data that we collect and process is stored on servers located in Hong Kong, a country that may not provide an equivalent level of data protection to the laws in your home jurisdiction.
On occasion eButler may revise this Terms and Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our App, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Terms and Policy and the effective date will be noted at the beginning of this Terms and Policy. Therefore, you should review this Terms and Policy periodically so that you are up to date on our most current policies and practices. We will also prominently post such material changes prior to implementing the change.

Information We Collect:
We collect Personal Data about you that you provide to us while using the App and Web. Personal Data may include your name, phone number, credit card number or e-mail address. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in password, and search preferences related to specific location searches.

Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, eButler App currently uses Secure Socket Layer technology to encrypt credit card information during transit

How We Use the Information We Collect:
We use Personal Data and other information collected through the App to register you with the App and our eButler Rewards program, to provide you with the requested products and services, to build features that will make the services available on the App easier to use, and to contact you about these services. This includes better customer support and timely notice of new services and special offers. From time to time, may contact you to request feedback on your experience using the App, to assist us in improving the App, or to offer special savings or promotions to you as a App user, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by submitting a message through ‘Contact Us’ option on the App.

Sharing Your Personal Data:
eButler may share your Personal Data with third parties we employ to perform services on our behalf, to market our products and services, to handle credit card transactions and to otherwise provide you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions. In some cases, eButler may require that you transact directly with a third party to obtain services, or when you use the App to reserve a van or obtain another product or service, we may provide your Personal Data to that van company or personal driver of van or other involved third party. eButler may disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests by law enforcement officials, or as otherwise required in order to comply with applicable law, or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services, or to protect the rights, property or safety of users, or others. In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.

About Chauffeur Service:
Reservations for transportation to the user searched destination are valid only for the time and date specified. Reservations for transportation from the user searched destination are valid only for the date specified. eButler is not responsible for unused reservation or costs incurred as a result of customer error. When changing the pick up or drop off location of a reservation, rates are subject to change and additional charges may apply.

Short Notice Reservations:
Short notice reservations are reservation change requests made less than two hours prior to requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability.
There are no refunds available for reservations made with less than three hours advance notice.

Reservation Abandonment:
Reservation abandonment occurs when the Driver/Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the reservation contact information from “eButler driver application” contact number provided within a short, reasonable time period, so as not to jeopardize pick-up of other shared-ride passengers.

Rates:
Tolls, taxes and other fees may be not included in the calculated cost of the ride and customer may be responsible for additional charges. Reservations for private transportation with multiple stops will be routed from furthest pick-up point to the closest, and quoted accordingly. Customers who wish to add an additional stop must purchase a minimum 3-hour Hourly Charter. You can find a price information table at www.ebutler.hk

Payments:
Individual Customers must pay at the time of booking to secure advance reservations. Any charges are processed at the time of booking and are refundable following the terms outlined in the cancellation policy below.
For reservations booked curbside, payment options vary and are dependent on location.

(Personal Identification)
Our operators and staff reserve the right to request personal identification from customers with fares exceeding $250. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.

(Direct Bill-Invoice)
Our operators and staff reserve the right to request personal identification from customers with fares exceeding $250. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.

(Discounts)
Discount codes are valid for use while reserving the service via the official mobile applications. They cannot be combined with other offers. They cannot be redeemed using third party providers. Discounts cannot be applied during phone reservations. Under no circumstances will a discount be applied past the expiration date.

(Receipts)
Phone- and web-based reservations have the option to receive an email confirmation(e-invoice) with complete reservation and payment details.

Driver Representations and Warranties:
By providing Services as a Private Driver/Van company Driver(“Driver”) on the eButler Platform, you represent, warrant, and agree that:

  • You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide transportation to Riders in all jurisdictions in which you provide Services.
  • You own, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind.
  • You will only provide Services using the vehicle that has been reported to and for which a photograph has been provided to eButler, and you will not transport more passengers than can securely be seated in such vehicle (and no more than seven (7) passengers in any instance).
  • You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services.
  • You will be solely responsible for any and all liability that results from or is alleged as a result of your provision of Services, including, but not limited to personal injuries, death and property damages.
  • In the event of a motor vehicle accident you will be solely responsible for compliance with any applicable statutory or department of motor vehicles requirements, for reporting the accident to eButler and your insurer in a timely manner, and for all necessary contacts with your insurance carrier.
  • You will comply with all applicable laws, rules and regulations while providing Services, and you will be solely responsible for any violations of such provisions.
  • You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.
  • You will not make any misrepresentation regarding eButler, the eButler Platform, the Services or your status as a Driver, or, while providing the Services, operate as a taxi service, accept street hails, charge for rides (except as expressly provided in this Agreement), or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.
  • You will not attempt to defraud eButler or Riders in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Ride Fees or other payments for the ride(s) in question.
  • You will not discriminate or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation. You will make reasonable accommodation for service animals.
  • You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.

Our Policy Concerning Crossing Border:
“Baggage” or “baggage” means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes all of your Unchecked Baggage. eButler and the Van driver does not have any liability on object inside of your baggage which is legally not allowed to carry in China and Hong Kong. By using the App and Web of eButler, you are consenting that there could be a random base of baggage checking by the custom officers. By using the App and Web of eButler, you are consenting that the unlimited liability of your personal belongings are on you.

LIMITATION OF LIABILITY.
EBUTLER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF EBUTLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EBUTLER SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF EBUTLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EBUTLER SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND EBUTLER’S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY TRANSPORTATION PROVIDERS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER RIDE SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED OR TRAINED. IN NO EVENT SHALL EBUTLER’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE THOUSAND HONG KONG DOLLARS (HKD $5000). EBUTLER’S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT EBUTLER HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

How You Can Access or Change Your Personally-Identifying Information:
If you wish to update any Personal Data you have previously provided, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please email us at [email protected]. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered in less than 30 days.

Cancel Policy Information:
We understand your travel plans may change, so we offer a simple cancellation policy. Regardless of whether you made your reservation online, via mobile app, or by dialing (852-2811-4818), give us three (3) hours’ notice prior to your pickup time, and we will give you a full refund using the website, mobile website, and the official mobile apps. Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information. eButler is unable to refund payment if cancelled with less than two hours’ notice prior to pickup time or in the event of a no-show.
When you need to go to airport, failure to contact eButler with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare.

User Error:
Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. eButler is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.
Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, certain locations provide automated reminder phone calls the day before pickup, allowing the customer time to cancel or make any changes three hours or more in advance of the reservation, as required by the Cancellation Policy outlined above.

Travel Times and Delays:
eButler and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Customer should consider a travel time to ride for catching a plane, ship or other forms of scheduled transportation when makes reservation. Under such conditions, eButler reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Child Seats Policy:
While laws vary from Hong Kong to China, we support the strongest safety standard by recommending that small children five years and under be secured in a child restraint seat for transportation. If local law requires your child be secured in a child safety seat, please bring one as it is the parent’s or caregiver’s responsibility. We do not provide child restraint seats and likely will not be able to provide service without one.

Language:
Translations of this Privacy Policy are available in other languages for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.